Which is meant to know the reason for the dispute. About Visa chargeback reason codes Reason codes are alphanumeric codes that provide the justification for granting a chargeback. Pursuant to the Fair Credit Billing Act of 1974 , cardholders have the right to dispute unauthorized or erroneous charges, and issuing banks must reverse a disputed transaction if the cardholder’s claim is valid. Visa reason code 53 is used for Chargeback for Defective/Not as Described, and reason code 85 is used for Credit Not Processed. According to recent estimates, US credit card transaction volume was primed to top $3 trillion in 2022. Let’s explore chargeback reason codes from the four leading credit card brands in the United States: Visa, Discover, Mastercard, and American Express. However, you’re not alone; they create headaches for many players within the Mastercard ecosystem. Both apply only to ATM transactions, but reason code 13. Chargeback reason code 10. The customer regrets their purchase. In fact, for every dollar lost to chargebacks in 2019, the average merchant lost an additional $2. About Visa chargeback reason codes. 2 falls under the “Processing Errors” category. Chargeback Reason Code Users LeaderFewer chargeback reason codes. If you wait too long. The Visa chargeback reason codes take the form of two digits followed by a dot followed by a single digit. 1. This code applies when a transaction was processed without acquiring authorization…but the card used in the transaction was listed in the Visa Card Recovery Bulletin (CRB). Our all-in-one e-commerce fraud prevention solution helps e-commerce companies reduce chargeback overheads while streamlining transactions for legitimate users. Either the dispute must be processed within 120 calendar days of: the transaction processing date, or. Chargeback reason code 13. Declined Authorization Authorization Visa Code: 11. The dispute timeline can be based on one of two start dates. Chargebacks911® offers the industry’s only data-driven, fully managed solution for chargebacks. Under Visa’s previous chargeback rules, merchants could contest a reason code 10. Reason codes are alphanumeric codes that provide the justification for granting a chargeback. Survey data from the 2019 Chargeback Field Report found that 82% of merchants surveyed believed that the Visa Claims Resolution process had “little to no impact on chargeback management. About Visa chargeback reason codes. To be labeled with reason code 10. 12. 0 as it does for 3-D Secure 1. About Visa chargeback reason codes Reason codes are alphanumeric codes that provide the justification for granting a chargeback. At Visa they used to receive reason code 98. Learn more about Visa chargeback time limitsCredit card chargeback reason codes broken down by Mastercard, Discover and American Express Visa chargeback reason codes. The Mastercard chargeback reason codes were condensed down in 2016, like the process that Visa just underwent with Visa Claims Resolution. If the merchant believes the chargeback was invalid for some reason, though, it proceeds to the next step. The basic knowledge in this section provides you with a conceptual framework for the policies and procedures that you must follow as a Visa merchant. Back in 2018, Visa and Mastercard began the process of completely overhauling their chargeback and dispute rules and procedures -- but there's still work to be done. The first is a catch-all for claims of fraud, while the others typically involve customer disputes over undelivered items,. Use this resource to prevent and fight chargebacks with greater accuracy. Payment capture comes after authorization; at this point, the payment is effectively "settled," and the transaction is over. This should include notation that indicates the specific reason for the chargeback. We combine advanced, proprietary machine learning with human expertise, developing customized strategies to manage chargebacks and fraud. 5 Proven Tactics to Win Chargebacks as a Merchant. 0 and its benefits; Difference between current and new rules. This chargeback occurs when it cannot be checked that a valid code was obtained for a transaction at the time of the actual sale. Here the payment service provider is pulling funds from the cardholder. Each code has a different timeline. Under certain circumstances, Mastercard may allow consumers to reverse a payment card transaction by filing a chargeback. Each card network—Visa, Mastercard, American Express, and Discover—defines and maintains their own unique set of reason codes, which are applied to disputes by the banks that issue credit and debit cards under their brands. Therefore, the issuer may submit a chargeback for a Payment Transaction using the message reason code 4842 before the 30-calendar day presentment time frame normally required for this message reason code. Visa has recently announced changes to its chargeback rules. Chargeback reason code 12. They must respond within 30 days at each phase, or 10 days for arbitration. 4, 13. ” This code indicates the merchant waited too long to finish processing a transaction, and the account was no longer in good standing when the transaction was completed. About Visa chargeback reason codes Reason codes are alphanumeric codes that provide the justification for granting a chargeback. The shorthand description is “Declined Authorization. This is what we mean by “compelling evidence. Alternatively, merchants can use the UI to select from new and refer to legacy codes. CE 3. The following are reason codes for the same scenario: Visa: Reason Code 30 Services not provided or merchandise not received. reason code information. About Visa chargeback reason codes. Get your complete guide to Mastercard reason codes, including all the detailed information, chargeback time limits, and other important information you need. 1? Visa chargeback reason code 11. Pursuant to the Fair Credit Billing Act of 1974 , cardholders have the right to dispute unauthorized or erroneous charges, and issuing banks must reverse a disputed transaction if the cardholder’s claim is valid. According to the customer, the product or service purchased was never received or used. Pursuant to the Fair Credit Billing Act of 1974, cardholders have the right to dispute unauthorized or erroneous charges, and issuing banks must reverse a disputed transaction if the cardholder’s claim is valid. This code is unique—at least currently—in that Visa has since split it into two separate categories: 12. If the dispute is invalid, provide documentation that proves the reasoning: the merchandise cleared the merchant’s customs but is being held by the customer’s customs agency, the dispute amount includes the cash-back portion of the transaction, or the dispute is for a purchase made at an automated fuel dispenser. Poor order fulfillment: Late order fulfillment or billing for an order before shipping the goods. In this article, you’ll learn the key takeaways for merchants: Visa standard chargeback regulations; 3 most common Visa dispute reason codes; New Visa mandate Compelling Evidence 3. Pursuant to the Fair Credit Billing Act of 1974, cardholders have the right to dispute unauthorized or erroneous charges, and issuing banks must reverse a disputed transaction if the cardholder’s claim is valid. List of Chargeback Reason Codes. In April 2018 Visa made a major overhaul to the taxonomy and organization of chargebacks, which they now refer to instead as disputes. 6. As part of its move to support card-not-present merchants and airlines, Visa made changes to the compelling evidence requirements for four key reason codes: Reason Code 30: Services Not Provided or Merchandise Not Received. About Mastercard chargeback reason codes. All by Visa’s existing reason codes were condensed into four press groupings: scam, authorization failures, processing errors, press customer disputes. Pursuant to the Fair Credit Billing Act of 1974, cardholders have the right to dispute unauthorized or erroneous charges, and issuing banks must reverse a disputed transaction if the cardholder’s claim is valid. 0 is simply a better protocol than 1. Download our comprehensive guide to reason codes, modifiers, time limits, and compelling evidence. The Visa Dispute Monitoring Program (VDMP) is Visa's global program that monitors disputes, defines non-compliance thresholds, identifies when merchant accounts have excessive dispute activity, and requires merchants to reduce disputes to remain compliant with Visa's standards. Visa’s rules allow merchants to fight chargebacks by presenting the charge a second time along with evidence supporting its legitimacy. Chargeback Reason codes are Alphanumeric and Numeric Code, to describe the reason a card issuer is disputing for the particular transaction. The specific decline code is meant to give a brief explanation as to why the issuer rejected the purchase. For a no-show reason code to apply. ), confirming that the cardholder has enough funds or available credit to cover a transaction they're making with their card. A recurring transaction is a payment card charge that automatically reoccurs on a. A payment capture is the legally binding point at which transactional funds move from a cardholder's account into a merchant’s account. 8. 195 Acquirer Use of Message Reason Code 7627-Face-to-Face or CAT Level 2 Transac tion. Either the dispute must be processed within 120 calendar days of: the transaction processing date, or. Pursuant to the Fair Credit Billing Act of 1974, cardholders have the right to dispute unauthorized or erroneous charges, and issuing banks must reverse a disputed transaction if the cardholder’s claim is valid. Identifying the chargeback reason code and the evidence required to fight it is the first step in chargeback. What is Visa chargeback reason code 12. Pursuant to the Fair Credit Billing Act of 1974 , cardholders have the right to dispute unauthorized or erroneous charges, and issuing banks must reverse a disputed transaction if the cardholder’s claim is valid. Reason codes are alphanumeric codes that provide the justification for granting a chargeback. Visa advises the following authorization best practices:Automate Tasks & Streamline Processes Let Midigator remove complexities and improve the efficiency of your chargeback management strategy. What is Visa Reason Code 12. 0 represents the first rules change of its kind that specifically provides merchants with the opportunity to reverse the fraud status applied to a transaction associated by reason code 10. 1 — EMV. Consider using all the tools available to you—including Visa Secure, card security code (CVV2), and Address Verification Service (AVS). Visa Code. Pursuant to the Fair Credit Billing Act of 1974, cardholders have the right to dispute unauthorized or erroneous charges, and issuing banks must reverse a disputed transaction if the cardholder’s claim is valid. Visa chargeback reason codes. It is subject to change and may not include every currently known dispute reason code. STEP #7: Bank Review & Decisioning. 3:A chargeback reason code is a 2-to-4-digit alphanumeric code given by the issuing bank tangled in a chargeback. Your first step is to identify the chargeback reason code, which is a kind of shorthand that indicates why the transaction is being disputed. United States; 18167 US Highway 19 N; Clearwater, FL. 1? Visa chargeback reason code 10. What is Mastercard chargeback reason code 4837? Mastercard chargeback reason code 4837 falls under the “Fraud” category. United States; 18167 US Highway 19 N; Clearwater, FL 33764; 877. 3 is an updated version of legacy reason code 76, which was phased out under the Visa Claims Resolution initiative. 1: Card Recovery Bulletin: 11. ” Visa categorizes these types of disputes as “first-party misuse” under their reason code 10. Chargeback Reason Code Quick Reference Manual. Chargeback Reason Codes > Chip Liability Shift > Issuer Chargeback > Chip Liability Shift Program for Domestic and Intraregional Transactions Chapter 5—Compliance Case Filing Incorporated the changes announced in “AN 1677—Revised Standards—QuestionableIt could also mean restrictions are imposed on your activity; for instance, if you receive a dispute assigned Visa reason code 10. Pursuant to the Fair Credit Billing Act of 1974, cardholders have the right to dispute unauthorized or erroneous charges, and issuing banks must reverse a disputed transaction if the cardholder’s claim is valid. There are two reasons main for this:  . Pursuant to the Fair Credit Billing Act of 1974, cardholders have the right to dispute unauthorized or erroneous charges, and issuing banks must reverse a disputed transaction if the cardholder’s claim is valid. Under Visa’s previous rules, merchants could dispute a reason code 10. 1. In the case of an arbitration chargeback, though, the issuer must file within 45 calendar days of the second presentment settlement date. About Visa chargeback reason codes. Use this guide as a quick resource for Visa chargeback. With the overhaul of their reason code system, Visa divided reason. This code is unique—at least currently—in that Visa has since split it into two separate categories: 12. With Visa transactions, for instance, 3DS would prevent chargebacks from being filed using reason code 10. The issuing bank reviews the information. Poor order shipping: Not shipping goods or delivering services as promised, shipping to the wrong address, or not making the goods available. com. The Visa chargeback reason codings system underwent a major overhaul in May 2018 as part of their new Visa Claims Resolution (VCR) initiative. Get your complete guide to Amex reason codes, including all the detailed information, chargeback time limits, and other important information you need. “Visa has 28 different reason codes. Visa Chargeback Reason Codes; Prevent Chargebacks; Chargebacks Explained; High-Risk Merchant Account; CONTACT. 2. Explanation. ; Resources. Visa payment system. Pursuant to the Fair Credit Billing Act of 1974, cardholders have the right to dispute unauthorized or erroneous charges, and issuing banks must reverse a disputed transaction if the cardholder’s claim is. Credit card fraud—unauthorized purchases made with stolen cardholder information—is a leading cause of profit loss for merchants. 0? Merchants that authenticate transactions using 3-D Secure 1. 2: EMV Liability Shift Non-Counterfeit Fraud: 10. 4: Other Fraud – Card-Absent Environment. 9 – Non-Receipt of Cash or Load Transaction Value. Information included in these reports can include: Merchant information, including name, location, MCC. 1? Chargeback reason code 11. Understanding chargeback reason codes is one of the most essential parts of effective chargeback management. Reason Code – 13. 196Mastercard issuers use merchant advice codes to respond to authorization requests, and as a communication tool with merchants regarding a cardholder's account. 1, multiple conditions must be met: A merchant processes a transaction, and the transaction is approved. This code applies when authorization for a transaction was requested and denied, but the merchant processed the transaction anyway. Mastercard uses a four-digit numbering scheme for its chargeback reason codes. Visa and Mastercard each use their own set of chargeback reason codes. 4 is an updated version of legacy reason code 77, which was phased out under the Visa Claims Resolution initiative. 3 is an updated version of legacy Visa reason code 72, which was phased out under the Visa Claims Resolution initiative. Your customer has to be enrolled in the 3DS platform that corresponds with the card brand in question ( Verify by Visa, Mastercard SecureCode, etc. Fraud and chargebacks can hit even the most scrupulous, honest merchants, but there are ways to fight and prevent them. ACH return codes are a type of shorthand for specific information concerning the return, much like the card decline codes or dispute reason codes used by credit card networks. 12. The Complete Chargeback Reason Codes List. However, it also encompasses scenarios like. If the dispute involves a non-Visa card, the dispute can be paused for up to 72 hours for the merchant to respond. the transaction adjustment date for an ATM cash disbursement or PIN-authenticated debit transaction. Exceptions to Visa Chargeback Time Limits. Post Views: 1,028. Alerts providers work closely with banks to ensure that merchants using the service receive advance notice of impending chargebacks. New Visa CE 3. Pursuant to the Fair Credit Billing Act of 1974, cardholders have the right to dispute unauthorized or erroneous charges, and issuing banks must reverse a disputed transaction if the cardholder’s claim is valid. In order to identify the reason a customer disputed a charge, it can be helpful to examine the reason code on the chargeback. 2 is an updated version of legacy Visa reason code 71, which was phased out under the Visa Claims Resolution initiative. Key-in your chargeback reason code and get a detailed explanation of what it means, how to fight the chargeback, and how to prevent disputes in the future. Visa Chargeback Reason Codes. Chargeback reason code 12. 4860 Credit Not Processed. If a criminal manages to defeat the technology and complete an online purchase, Mastercard will shift liability away from the merchant and onto the issuer. For U. Visa Dispute Reason Codes. Chargeback reason code 13. Additionally, the corresponding fraud report must be accurately identified as Fraud Type 4—Counterfeit, and acquirers have a representment right if the fraudIt means the issuer has placed a stop or hold on a transaction. About Visa chargeback reason codes Reason codes are alphanumeric codes that provide the justification for granting a chargeback. Friendly fraud occurs when a customer accidentally or deliberately files a chargeback on a legitimate transaction, instead of trying to first obtain a refund from the merchant. Visa chargeback reason code 85 is applied when issuing bank gets a notice from the cardholder that merchandise was returned, but merchant hasn’t refunded, or credit hasn’t appeared on the bank statement. See moreFor each reason code, a definition is provided along with the merchant’s actions—or failure to act—that may have caused the chargeback, and. A new representment right to provide compelling evidence for specific chargeback reason codes. 1 EMV Liability Shift Counterfeit Fraud; 10. To avoid redundancy and confusion, we’ll use Visa’s chargeback reason codes as an example. Pursuant to the Fair Credit Billing Act of 1974, cardholders have the right to dispute. 1. Visa is planning to shake up the chargeback process with new compelling evidence rules for fraud disputes with Reason Code 10. American Express uses four main categories to organize its reason codes: Authorization, Card Member Disputes, Fraud, and Processing Errors as well as two additional categories, Inquiry/Miscellaneous and Chargeback Programs, to classify just a handful of reason codes. Each card network—Visa, Mastercard, American Express, and Discover—defines and maintains their own unique set of reason codes, which are applied to disputes by the banks that issue credit and debit cards under their brands. Which fraud reason codes will be included in EMV Liability Shift? How are Lost/Stolen transactions affected? A. For U. prenotification of chargeback, depending on the chargeback reason code, to the agency requesting additional documentation to properly dispute and remedy the chargeback. Reason codes are alphanumeric codes that provide the justification for granting a chargeback. Card authorization refers to the actual notification received by a merchant. Reason codes are alphanumeric codes that provide the justification for granting a chargeback. What is Visa Reason Code 11. The issuing bank assigns each dispute a code according to the consumer’s claim. These rules are changing over time, though. About Visa chargeback reason codes Reason codes are alphanumeric codes that provide the justification for granting a chargeback. If the cardholder bases the claim on false or misleading statements, it is considered friendly fraud. 4854 Cardholder Dispute—Not Elsewhere Classified (U. Unlike Mastercard, though, Visa chargeback timeframes start the day after the transaction was processed. Simplify reason codes. Legacy Code: 71. 4 Other Fraud – Card Absent Environment 93(1) 10. ; Resources. 4,. Pursuant to the Fair Credit Billing Act of 1974, cardholders have the right to dispute unauthorized or erroneous charges, and issuing banks must reverse a disputed transaction if the cardholder’s claim is valid. The transaction that was processed was different from the obtained authorisation. ; Help Center Find answers to common questions about Midigator’s technology,. Free Download. Identifying the chargeback reason code and the evidence required to fight it is the first step in chargeback. Transaction was approved by the Issuer knowing that the authentication data failed verification and was not reliable. Pursuant to the Fair Credit Billing Act of 1974, cardholders have the right to dispute unauthorized or erroneous charges, and issuing banks must reverse a disputed transaction if the cardholder’s claim is valid. About Visa chargeback reason codes Reason codes are alphanumeric codes that provide the justification for granting a chargeback. For the time being, however, merchants should be aware that banks may still use the legacy code. What follows is a quick reference guide for all the current reason codes for each of the four. S. Chargeback reason code 98 was used to describe any exception that fell into that category. Reason codes are alphanumeric codes that provide the justification for granting a chargeback. Going back to our Reason Code C08 response, there are two modifiers that affect the evidence presented. Feel free to submit topic suggestions, questions or requests for advice to: win@chargebackgurus. Evidence for Dispute Responses When Under VFMP. Mastercard. What is Visa chargeback reason code 71? Visa chargeback reason code 71 falls under the “Authorization” category. Friendly fraud. There are five main categories of Visa chargeback reason codes: Fraudulent Transactions, Authorization Issues, Processing Errors, Consumer Disputes, and Other. Chargeback Reason Codes Visa 12. Chargeback Reason Codes. This code applies when authorization for a transaction was requested and denied, but the merchant processed the transaction anyway. With the implementation of Visa Claims Resolution, reason code 98 eventually became obsolete. This chargeback occurs when merchants do not adequately provide currency information. Cardholder Disputes. 1 is an updated version of legacy reason code 70, which was phased out under the Visa Claims Resolution initiative. domestic transactions, the dispute timeline can be based on one of two start dates. The networks say merchants have a 45-day response window, but the Chase credit card chargeback time limit for merchants is 39 days. This code applies when either the transaction was processed using an incorrect account number, or the transaction itself was not authorized. ” This reason indicates a merchant sent an authorization approval request for a transaction, received a “Decline” or “Pick Up Card” response, but submitted the. Build & Submit a Representment Case in 4 StepsMastercard chargeback reason code 4853: Goods/Services Not Provided covers disputes where a customer claims a merchant didn't deliver as promised. Bank of America issues both Mastercard- and Visa-branded cards, so the exact requirements may vary depending on the Mastercard reason code or Visa reason code . Message. ©About Visa chargeback reason codes. The start date for that window can vary, though. , Visa uses a two-digit code; Mastercard uses a four-digit code. Chargeback reason code 12. If you’re entered into the VFMP, that means Visa will keep tabs on your activity. Under certain circumstances, Mastercard may allow consumers to reverse a payment card transaction by filing a. 3 can—and should—be disputed. 1, 13. 2. Mastercard Chargeback Reason Code 73: Duplicate Transaction. Again, banks should not really be using 4807. For the sake of simplicity and standardization, card networks like Visa have created a breakdown of the acceptable causes for a customer to dispute a credit card transaction by filing a chargeback. Visa Reason Code 10. Search reason codes 2. We say the given reason because it may or may not reflect the true reason. 2: Canceled Recurring Transaction, is used when a cardholder claims a recurring transaction was processed illegitimately. VisaChargeback Reason Codes. 6? Chargeback reason code 13. About Visa chargeback reason codes Reason codes are alphanumeric codes that provide the justification for granting a chargeback. Linda finds it difficult to use the product as decides to dispute the transaction in the hope of winning the chargeback under the Reason Code 53: Not as Described or Defective Merchandise. 0 and its benefits; Difference between current and. Learn about chargeback reason codes. All Mastercard chargebacks (except reason codes 4808, 4870, 4871, and 4834) All Visa collaboration disputes The following is a high-level overview of the process used in these situations. Nevertheless, you must respond to the chargeback based on the given code. Despite this being considered sufficient proof to reverse the chargeback, issuers occasionally rejected the claims, leaving the merchant liable for the. 7 (previously legacy reason code 85, condition 2) is part of the updated version reason codes that were phased out under the Visa Claims Resolution initiative. 5 – Visa Fraud Monitoring Program. VisaChargeback Reason Codes. Pursuant to the Fair Credit Billing Act of 1974 , cardholders have the right to dispute unauthorized or erroneous charges, and issuing banks must reverse a disputed transaction if the cardholder’s claim is valid. In contrast, an AFT is basically the inverse of an original credit transaction, or OCT. Pursuant to the Fair Credit Billing Act of 1974, cardholders have the right to dispute unauthorized or erroneous charges, and issuing banks must reverse a disputed transaction if the cardholder’s claim is valid. Before October 1, 2019, the Visa Dispute Monitoring Program was. Learn about the Visa chargeback reason codes and how they apply to Visa transactions. Chargeback reason code 4853 can be used to indicate cases in whic the merchant failed to cancel a recurring payment (when requested by the cardholder). About Visa chargeback reason codes Reason codes are alphanumeric codes that provide the justification for granting a chargeback. Visa Reason Codes. According to Visa regulations, if the transaction is not deposited within the allotted time. This code applies when customers claim they never received the merchandise or services they purchased. Visa Chargeback Reason Codes with Explanations. Identifying the chargeback reason code and the evidence required to fight it is the first step in chargeback. Defense documents should only be supplied if all requirements have been met. From mid April 2023, Visa will enforce the Visa Compelling Evidence 3. 2 Other Fraud – Card Present Environment 81(1) 10. What is Visa Reason Code 11. 3 Changed Discover Reason Codes to match what is shown in the UI. Each card network — Visa, Mastercard, American Express, and Discover — defines and maintains their own unique set of reason codes, which are applied to disputes by the banks that issue credit and debit cards under their brands. 2 Other Fraud – Card Present Environment 81(1) 10. This type of chargeback reason could be named differently across the different card schemes (some examples: Visa 10. Card Network Reason Code Detail; VCR Dispute Reason Code 10. Automate Tasks & Streamline Processes Let Midigator remove complexities and improve the efficiency of your chargeback management strategy. The first two digits indicate which category the reason code falls under:. 6. Payment Capture. This code applies when a cardholder reports that the actual merchandise received (or service provided) differs greatly from the written or verbal description provided at the time of purchase. 1: EMV Compensation Shift Counterfeit Fraud: 10. Simply search for your Visa chargeback reason codes, and learn why the chargeback was issued. But cardholders and merchants have different time limits. Pursuant to the Fair Credit Billing Act of 1974, cardholders have the right to dispute unauthorized or erroneous charges, and issuing banks must reverse a disputed transaction if the cardholder’s claim is valid. In theory, reason codes help merchants understand why customers dispute. Reason codes are alphanumeric codes that provide the justification for granting a chargeback. 3 Not. ” This reason code is assigned. When a customer who's enrolled with 3-D Secure from their bank initiates a purchase, the tool will deploy during the checkout. Visa Chargeback Reason Codes When a customer files a chargeback, the merchant receives a notification with an applicable chargeback reason code. 10. Discover: Reason Code 4755 Non-receipt of goods or services. 13. Visa Chargeback Reason Code 10. Issuer ACS unavailable - Visa generated CAVV. 4859 Addendum, No-show, or ATM Dispute. 2 is an updated version of legacy Visa reason code 76, which was phased out under the Visa Claims Resolution initiative. A transaction modifier (or modifier) represents specific circumstances associated with a card sale that change what compelling evidence is required to overturn the chargeback. About Visa chargeback reason codes Reason codes are alphanumeric codes that provide the justification for granting a chargeback. 3: Other Fraud — Card Present Environment: 10. 2 Added chapter providing information about the DiscoverTC40 is the name of the report that issuing banks send to Visa to report fraudulent transactions as part of its Risk Identification Service, and SAFE ( System to Avoid Fraud Effectively) is Mastercard’s analogous fraud monitoring program. What is Visa Compelling Evidence 3. Pursuant to the Fair Credit Billing Act of 1974 , cardholders have the right to dispute unauthorized or erroneous charges, and issuing banks must reverse a disputed transaction if the cardholder’s claim is valid. 1: Duplicate Processing For the sake of simplicity. Each card network—Visa, Mastercard, American Express, and Discover—defines and maintains their own unique set of reason codes, which are applied to disputes by the banks that issue credit and debit. Reason code Description; 11. . Blog Read helpful tips, industry insights, and articles to create the most effective chargeback management strategy. ; Resources. Chargeback Reason Codes The Ultimate Guide; BIN Lookup Find a Card's Issuing Bank; ROI Tool The Cost of Chargebacks; Resource Hubs. Please see the below “cheat sheet” for the new 4 byte reason codes. the transaction adjustment date for an ATM cash disbursement or PIN-authenticated debit transaction. The dispute timeline can be based on one of two start dates. About Visa chargeback reason codes. S. Mastercard: n/a This chargeback is caused by Authorization. 1? Chargeback reason code 11. The goal is to reduce ‘friendly’ fraud chargebacks, helping sellers protect more of their hard-earned revenue. Reason code 13. Pursuant to the Fair Credit Billing Act of 1974, cardholders have the right to dispute unauthorized or erroneous charges, and issuing banks must reverse a disputed transaction if the cardholder’s claim is valid. 3 – Not as Described or Defective Merchandise / Services. Visa. 13. The most comprehensive guide to chargeback reason codes. This list was generated 5/4/2022. compliance process depending on whether a chargeback right exists. 4 is part of an updated and expanded revision of the legacy codes that indicated fraud, codes which were phased out under the Visa Claims Resolution initiative. See our Automated Clearing House (ACH) support article if you are looking for ACH Return Codes. com;. Each of the major card brands, including Visa, Mastercard, and others, have their own system of reason codes. Velocity checks (sometimes referred to as “velocity limits”) are a fraud prevention mechanism widely used by eCommerce merchants. 1 Chargebacks A chargeback is a rules-based mechanism, with time-sensitive workflows, that enables the issuer and the acquirer to determine the financial liability of a disputed transaction. 3:Visa is introducing changes to the chargeback process with Reason Code 10.